Dispute DojoOne platform, from integration to executive answers.
Dispute Dojo connects the systems you already run and turns their data into recoveries, reports, and alerts, layer by layer. AI is governed at every step, and a Recovery Analyst reviews every dispute before it's submitted.
Five layers. One platform.
Point solutions create more integration work, not less. Every Dispute Dojo product sits on the same stack: the same connected data, the same governance, the same review discipline. Each layer feeds the one above it.
Integration Layer
Connects the systems you already run through APIs, webhooks, flat files, and direct database connections: POS, delivery platforms, payments, labor tools, and data warehouses. Fast setup, no engineering lift required.
Data Layer
Normalizes, maps, and structures data from every source. Locations, menu items, and platforms resolve into one clean record, and quality checks catch problems before they reach a report.
Intelligence Layer
AI tuned to restaurant patterns — dispute outcomes, delivery behavior, refund trends, and operational anomalies. It finds what's leaking, what's recoverable, and what just changed.
Workflow Layer
Turns intelligence into action: evidence assembly, escalations, approval chains, and review queues. Every dispute passes through a Recovery Analyst before anything is submitted. 100% human review.
Experience Layer
How your team works with all of it: the Merchant Portal, Ask Dojo, executive reports, and alerts routed to the people who can actually act on them.
Governance isn't a sixth layer — it runs through all five. Role-based access, audit trails, and deployment options for your environment are covered on the security & deployment page.
AI that answers to someone.
The intelligence layer is only useful if you can trust it and afford it. Governance is built into how models run on the platform, not bolted on afterward.
Token spend optimization
Governed AI with token spend optimization — model usage is monitored, routed, and budgeted, so AI costs stay predictable as you scale.
Human review before submission
AI assembles evidence; a Recovery Analyst reviews every dispute before it goes to a platform. No automated submissions, no exceptions.
Role-based access
People see the stores, cases, and reports their role allows, from a single location manager to a full portfolio view.
Audit trails
Every case action, model output, and access event is logged. You can trace any number back to who did what, and when.
Your systems in. Answers out.
Data from the tools you already run moves through the platform's layers and comes out the other side as working product — for operators, executives, and the Recovery Analysts handling your cases.
Sources
The Dispute Dojo platform
Governed at every layer
Outputs
The rest of the platform story.
Integrations
Every system category the Integration Layer connects, from delivery platforms and POS to payments, labor tools, and warehouses. Plus how connections are set up.
See all integrationsSecurity & deployment
How governance runs through the stack: role-based access, audit trails, and where the platform runs — your cloud, ours, or hybrid.
Security & deployment detailsFrequently asked.
See the platform mapped to your stack.
Get a demo and walk through how each layer fits the systems you already run. Prefer proof over slides? A free recovery scan shows what the platform would find in your own delivery data.