Website Terms of Service

1. Acceptance and Authority

These Terms of Service (the "Terms") govern the dispute recovery services provided by Food Tech Solutions LLC, a Delaware limited liability company doing business as Dispute Dojo ("Dispute Dojo," "Company," "we," or "us"), to the restaurant business or other merchant accepting these Terms ("Customer" or "you"). Services are available to restaurants located in the United States and Canada.

By submitting a website signup, checking a box that references these Terms, granting Dispute Dojo access to a Delivery Platform account, clicking an activation button, paying an activation invoice, or otherwise electronically accepting these Terms, the person accepting represents that they have authority to bind Customer. Initial acceptance authorizes the no-cost Test described below but does not create any payment obligation. A payment obligation begins only if Customer separately activates Ongoing Service as described in Section 5.

2. Services

Dispute Dojo will provide dispute management services on Customer's behalf relating to order issues, cancelled-order refunds, chargebacks, deductions, and financial adjustments from third-party delivery platforms, including DoorDash, Uber Eats, Grubhub, and similar services (each, a "Delivery Platform"). Services may include identifying eligible order issues and discrepancies; submitting and managing disputes through platform portals, email, chat, or other channels; following up and escalating disputes; and helping secure reimbursements, credits, reversals, or other financial adjustments for Customer.

Dispute Dojo may determine which deductions appear eligible for dispute, the evidence or explanation to submit, the timing and method of submission, and whether additional follow-up is commercially reasonable. Dispute Dojo is not required to dispute every deduction or pursue a dispute after further review indicates that it is unsupported, ineligible, duplicative, or inconsistent with applicable platform rules.

3. Limited Authorization

Customer authorizes Dispute Dojo to act as Customer's representative solely to perform the Services. This authorization includes accessing Customer's Delivery Platform accounts and reports; reviewing order, transaction, issue, refund, deduction, and payout information; submitting disputes and supporting materials; communicating with Delivery Platforms regarding disputes; and receiving dispute-related notices and results.

Dispute Dojo has no authority to bind Customer to unrelated obligations, change Customer's menu or pricing, withdraw funds, alter banking information, or act outside the scope of dispute management without Customer's approval.

4. Seven-Day Risk-Free Test

The "Test" is a seven (7) consecutive calendar-day evaluation period. The Test begins when Dispute Dojo confirms that Customer has provided the account access and information reasonably needed to begin work (the "Test Start Date").

There is no upfront fee and no payment obligation for the Test. During the Test, Dispute Dojo may review eligible deductions and initiate, manage, follow up on, or escalate disputes. At or after the end of the Test, Dispute Dojo will provide Customer with a summary of available results. Customer understands that Delivery Platform decisions may remain pending after the Test ends and that the initial summary may not include every eventual recovery.

If Customer does not affirmatively activate Ongoing Service, the Services will stop, Customer will owe nothing for the Test, and Customer will owe no fee for recoveries resulting from disputes initiated during the Test, even if a Delivery Platform credits those recoveries later. Dispute Dojo may remove its own user access, and Customer remains responsible for revoking any access that remains active.

5. Activation of Ongoing Service

Ongoing Service begins only when Customer takes the affirmative activation action stated in the results notice or activation page and accepts these Terms for paid service. Dispute Dojo may require payment of the Activation Amount, or an approved payment arrangement, before continuing work.

The "Activation Amount" is twenty percent (20%) of Recovered Revenue credited to Customer from Test work through the activation calculation date. By activating, Customer also agrees that any Recovered Revenue credited after activation from disputes Dispute Dojo identified, initiated, managed, followed up on, or escalated during the Test will be billed at the same twenty percent (20%) rate on a later invoice.

If Customer does not activate by any deadline stated in the results notice, Ongoing Service will not begin. Dispute Dojo may permit later activation in its discretion and may require a new review or updated pricing before restarting Services.

6. Compensation and Recovered Revenue

For Ongoing Service, Customer will pay Dispute Dojo twenty percent (20%) of Recovered Revenue attributable to the Services (the "Fee").

"Recovered Revenue" means any reimbursement, credit, reversal, payment, financial adjustment, restored payout, or other value actually credited or returned to Customer by a Delivery Platform in connection with an order issue, cancelled order, chargeback, deduction, refund, or other adjustment as a result of Dispute Dojo's work. Recovered Revenue does not include an amount that is merely requested but never credited or returned.

Unless Dispute Dojo agrees otherwise in writing, the Fee applies across all Customer stores, brands, and Delivery Platform accounts to which Customer grants access for the Services.

7. Attribution of Recoveries

Recovered Revenue connected to disputes that Dispute Dojo identifies, initiates, manages, follows up on, or escalates during paid Ongoing Service is attributable to the Services. Recoveries during Ongoing Service will be presumed attributable to Dispute Dojo unless Customer provides clear documentation that the recovery was initiated and completed independently of Dispute Dojo.

After activation, Dispute Dojo remains entitled to the Fee for all attributable disputes initiated during the Test or Ongoing Service, regardless of when the Delivery Platform credits or pays the recovery. The no-fee rule in Section 4 controls if Customer never activates Ongoing Service.

8. Invoicing and Payment

Dispute Dojo will issue recurring invoices on the first (1st) day of each calendar month for Recovered Revenue credited during the preceding calendar month. Recurring invoices are due within thirty (30) days after the invoice date ("Net 30"). The Activation Amount may be invoiced separately at activation and may be required before Ongoing Service begins.

Customer will pay by ACH, card, or another method approved by Dispute Dojo. ACH payments have no additional Dispute Dojo processing fee. Card payments may be subject to the applicable payment-processing fee disclosed at payment. Customer authorizes any auto-debit it separately enrolls in through an approved payment channel.

Customer must notify Dispute Dojo in writing of a good-faith invoice dispute within fifteen (15) days after the invoice date and identify the specific amount and basis for the dispute. Undisputed amounts remain due on time. Late amounts may accrue a fee of one and one-half percent (1.5%) per month or the maximum amount allowed by law, whichever is lower. Dispute Dojo may suspend Services for overdue amounts after reasonable notice.

Fees are exclusive of sales, use, excise, or similar transaction taxes, if any. Customer is responsible for such taxes other than taxes based on Dispute Dojo's net income.

9. Access and Cooperation

Customer will provide Dispute Dojo with administrator or other sufficient access to all participating stores and accounts, together with reports, data, and reasonable cooperation needed to perform the Services. Customer will maintain that access while Services are active and promptly notify Dispute Dojo of access changes, ownership changes, store closures, platform migrations, or other facts that may affect the Services.

Customer may revoke access at any time. Revoking access does not eliminate Customer's payment obligations for paid Services already performed, disputes previously initiated after activation, or Recovered Revenue attributable to those disputes.

Dispute Dojo may use employees, contractors, software, automation, artificial intelligence tools, and service providers as reasonably necessary to perform, support, measure, invoice, and improve the Services, subject to appropriate internal access controls.

10. Customer Responsibilities and Representations

Customer represents and warrants that: (a) it owns, operates, franchises, or is otherwise authorized to act for each participating restaurant, store, brand, and Delivery Platform account; (b) it has the right to grant the access and authorization described in these Terms; (c) the information and documents it provides are materially accurate; and (d) its instructions to Dispute Dojo will comply with applicable law and contractual obligations.

Customer will not ask Dispute Dojo to submit false, misleading, fabricated, or unsupported information. Dispute Dojo may decline, withdraw, or stop any dispute that it reasonably believes lacks support, violates law or platform rules, creates security concerns, or could expose Dispute Dojo or Customer to material risk.

11. Third-Party Platforms

Delivery Platforms are independent third parties and are not controlled by or affiliated with Dispute Dojo. Customer remains subject to each Delivery Platform's terms, policies, procedures, eligibility rules, evidence requirements, and account controls. Dispute Dojo is not responsible for a Delivery Platform's acts or omissions, platform outages, policy changes, account actions, delays, reversals, or decisions.

12. No Guarantee

Dispute Dojo does not guarantee the outcome of any dispute, any particular recovery rate, the timing of a platform decision, the availability of historical data, or the amount of funds recovered. Results may vary by platform, store, issue type, available evidence, policy, and other factors outside Dispute Dojo's control.

13. Service Disclaimer

Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Dispute Dojo disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Dispute Dojo will use commercially reasonable efforts to perform the Services but does not warrant uninterrupted or error-free operation.

14. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost business, lost goodwill, or loss of data, arising out of these Terms or the Services, even if advised that such damages were possible.

Except for Customer's payment obligations, either party's fraud, gross negligence, willful misconduct, or indemnification obligations, each party's aggregate liability arising out of these Terms will not exceed the total Fees paid or payable to Dispute Dojo during the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited.

15. Indemnification

Each party will defend, indemnify, and hold harmless the other party and its officers, employees, and agents from third-party claims, damages, liabilities, costs, and reasonable attorneys' fees arising from the indemnifying party's gross negligence, willful misconduct, or violation of applicable law.

Customer will also defend, indemnify, and hold harmless Dispute Dojo from third-party claims arising from Customer's lack of authority to grant account access or authorize the Services, Customer-provided information or instructions that are false or unlawful, or Customer's breach of Section 10. The indemnified party must provide prompt notice and reasonable cooperation, and the indemnifying party may control the defense subject to the indemnified party's right to participate with its own counsel.

16. Term, Termination, and Suspension

The Test begins on the Test Start Date and ends as described in Section 4. Paid Ongoing Service begins upon activation and continues until terminated by either party with thirty (30) days' written notice.

Dispute Dojo may suspend or terminate Services immediately if Customer fails to pay undisputed amounts when due, revokes required access, requests unlawful or misleading conduct, creates a material security risk, materially breaches these Terms, or if continued performance is prohibited by a Delivery Platform or applicable law.

Termination does not affect accrued rights or obligations. After activation, Customer remains responsible for Fees on Recovered Revenue attributable to disputes initiated before the effective termination date, regardless of when the recovery is credited. Sections that by their nature should survive termination will survive, including payment, attribution, disclaimers, limitations of liability, indemnification, governing law, and miscellaneous terms.

17. Independent Contractor; Non-Exclusive Relationship

Dispute Dojo is an independent contractor and not Customer's employee, partner, joint venturer, franchisee, or fiduciary. The relationship is non-exclusive unless the parties agree otherwise in writing.

18. Electronic Communications and Records

Customer agrees to receive service notices, results summaries, invoices, payment notices, and other communications electronically at the email address or account provided by Customer. Electronic acceptance and Dispute Dojo's electronic records of acceptance will have the same effect as a handwritten signature.

19. Changes to These Terms

Dispute Dojo may update these Terms from time to time. Material changes affecting paid Ongoing Service will apply prospectively after notice by email, account notice, or website posting. If Customer does not agree to a material change, Customer may terminate Ongoing Service before the change takes effect. Changes to pricing will not apply retroactively to Recovered Revenue already credited.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any action arising from these Terms or the Services must be brought in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue in those courts.

21. Notices

Notices to Dispute Dojo must be sent to info@disputedojo.com with the subject line "Legal Notice." Notices to Customer may be sent to the email address provided at signup or activation. A notice is effective when sent, unless the sender receives a delivery-failure notice.

22. Miscellaneous

These Terms, together with any activation page, order form, payment authorization, or written amendment accepted by both parties, are the complete agreement regarding the Services and supersede prior or contemporaneous discussions on that subject. If an activation page or order form expressly conflicts with these Terms, the activation page or order form controls only for the specific commercial term addressed.

Customer may not assign these Terms without Dispute Dojo's prior written consent, except in connection with a sale of substantially all of Customer's business or assets relating to the participating stores. Dispute Dojo may assign these Terms to an affiliate or successor in connection with a merger, reorganization, financing, or sale of substantially all of its business or assets.

Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations. A failure to enforce a provision is not a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. Headings are for convenience only.