Dispute DojoOne workspace for disputes, ops, and reporting.
The Merchant Portal is where your team runs the day: every dispute, store scorecard, task, and report in one place. Role-based access means each person sees exactly what they need.
Modules
Recovered this month
$24.8K
Open cases
47
Recovery rate
73%
Tasks for you
3
Tasks & approvals
Sign off — monthly recovery report
Due Friday
Store exception — Wicker Park
Needs review
GM access request — Oak Park
Approve
Seven modules. One shared data layer.
Every module reads from the same connected data layer, so what surfaces in one is immediately available in the rest. No re-keying, no exporting between tools, no asking three portals the same question.
Dispute Command Center
Every error charge, refund, and order-issue dispute in one queue: AI-drafted evidence packages, Recovery Analyst review status, escalations, and the outcome history behind every case.
Store Performance
Location-by-location scorecards cover dispute rates, refund trends, delivery accuracy, and flagged exceptions across the portfolio. Filter by daypart and channel.
Delivery Ops
Issue tracking and channel comparison across DoorDash, Uber Eats, and Grubhub — win rates by platform, item-level complaint patterns, and the disputes they link back to.
Executive Reporting
Executive views come pre-built or custom: the P&L impact of disputes, delivery performance trends, and portfolio summaries ready for the board deck.
Integrations
Manage every connected data source, from POS and delivery platforms to payments and labor tools, with pipeline health and sync status at a glance.
Tasks & Approvals
Dispute review sign-offs, exception acknowledgments, and cross-team approvals reach the right person, get tracked to completion, and leave a full audit trail.
Admin & Security
User management, role-based access control, SSO configuration, audit logs, data retention settings, and integration credentials.
A dispute queue that works itself.
The dispute feed in your portal is not a to-do list. Every case in it is already being worked by a Dispute Dojo Recovery Analyst: detected, evidenced, reviewed, and submitted on your behalf. Full visibility, zero work.
- Watch every case move from detected to submitted to decided
- See exactly what evidence went out, and when
- 100% human review: a Recovery Analyst approves every case before submission
- The money comes back without your team touching a case
Dispute detected
DoorDash · Missing item claim · $234
Evidence package assembled
AI-drafted from POS and order data
Reviewed and approved
Recovery Analyst
Submitted to DoorDash
Correct channel, on time
Won — $234 returned
Case closed
Everyone sees exactly what they should.
The portal is role-aware. Owners see the portfolio, GMs see their store, ops teams see their queues. Each seat gets what it needs and nothing it shouldn't.
Owners & executives
Portfolio rollups across every location: recovery performance, leakage, store comparisons, and the executive reports. No store-level noise unless they go looking for it.
General managers
Their store and only their store — its disputes, exceptions, tasks, and scorecard. Enough to act on, nothing to wade through.
Ops & finance
The working views, scoped to the brands and regions they cover: dispute queues, task routing, integration health, and exports.
Access is enforced by user, role, location, and module. Every action is captured in the audit log, and roles are configured around your org chart, not ours.
Ask Dojo lives inside the portal.
Ask any screen in the portal a plain-language question like “Which locations had the most delivery refunds last week?” and Ask Dojo answers from your own data, with sources, honoring the same role-based access.
Frequently asked.
See the portal with your locations in it.
Get a demo configured around your stores and platforms, or run a free recovery scan first and see what's been leaking before you ever log in.