Dispute DojoHundreds of locations. One governed recovery operation.
Dispute Dojo runs delivery-platform recovery across your whole estate — in your cloud, ours, or hybrid, with role-based access and a full audit trail. Built to clear procurement, not fight it.
At your scale, unmanaged disputes are a governance problem.
Error charges land at every location, every day. Without one controlled process, recovery depends on whoever happens to hold the portal login.
One estate, many logins
Every brand and region works platform disputes out of its own portal logins, its own spreadsheets, its own habits. Nobody can say what's being lost across the estate — or whether it's being contested at all.
Tools that stall in procurement
Most recovery vendors want blanket portal access, run only in their own cloud, and go quiet when your security team sends the questionnaire. The pilot dies in review while the error charges keep landing.
No audit trail on the money
Charges get disputed or silently absorbed, with no record of who acted, what was submitted, or why. Finance can't reconcile it, and leadership can't govern a process it can't see.
Recovery becomes a system your organization can govern.
Not another tool for store managers to babysit: an operation with defined access, recorded actions, and a commercial model that answers to outcomes.
One governed recovery operation
Every location, brand, and platform runs through a single pipeline: evidence assembled, reviewed by a Recovery Analyst, submitted, and logged. The same standard everywhere, visible from one place.
Deployment on your terms
Run Dispute Dojo in your cloud, ours, or hybrid. Your security and infrastructure teams choose the model, and results feed the data infrastructure you already operate. No rip-and-replace, no forced migrations.
Procurement without the fight
Performance-based for recovery. Flat-rate for the intelligence platform. No long-term contracts either way. Two commercial models your finance team can approve without a leap of faith, at any number of locations.
Access, actions, and approvals — all on the record.
Role-based access scopes what every user sees, from a single district manager to the whole estate. Every action lands in an audit trail your team can review at any time: evidence approved, dispute submitted, role changed, report exported. And every submission still passes human review by a Recovery Analyst first.
- Role-based access scoped by brand, region, and location
- Full audit trail: every submission, approval, and access event
- Your cloud, our cloud, or hybrid deployment
- Warehouse-ready output for your existing BI and data stack
- 100% human review by a Recovery Analyst before any submission
Active roles
12
Users
180
Audit events today
468
Start with the flagship. Expand on the same data.
Most enterprise brands lead with Dispute Recovery. It proves the process and the data; intelligence and governed access for the wider organization build on top.
Dispute Recovery
Recovery Analysts take over delivery-platform disputes across every location: evidence, submission, and follow-up, with 100% human review on every case.
See Dispute RecoveryExecutive Intelligence
Leakage, recovery performance, and store scorecards rolled up for regional leaders, the executive team, and the board.
See Executive IntelligenceMerchant Portal
One workspace for every case, outcome, and audit entry — scoped by role, so each team sees exactly what it should.
See Merchant PortalFrequently asked.
Put recovery under governance.
Get a demo built around your estate: deployment options, the access model, and the audit trail included. Bring your security team and we'll answer the questionnaire live.